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Ken West

3∙6∙5 is spearheaded by Ken West, a lifetime member and respected industry expert.

Ken is not only Director of 3∙6∙5 Education – he has been part of the club for over 25 years as a Salon Owner himself.

He has faced many of the common struggles that salon owners like you, may have experienced, or be struggling with right now and dealt with these using the advice and guidance of 3∙6∙5.

Ken has been coaching salon owners for over a decade and is passionate about raising standards across the industry and his values underpin those of 3∙6∙5. These values inspire high quality course content and inspirational coaching; fun and motivational member events and ongoing dedicated office support.

When you join us at 3∙6∙5 Ken presents many of your courses, along with our highly credible team of expert salon coaches. Ken also regularly speaks at 3∙6∙5 events. He is fun and approachable and his breadth of knowledge can help you look at your challenges differently. Ken’s credibility has led to him contributing to trade titles such as Hairdressers Journal and Salon Business and he now writes a monthly column in Creative Head. Ken has also presented across both the US and the UK and regularly speaks at the renowned Salon Smart event.

Meet the Rest of The Team

Em Stallard

technical expert

Em is the technical expert for the team, with expertise in salon and POS systems. Able to give specialist advice and guidance, Em is committed to maximising the results you can achieve from your time with your information system.

Di Tickler

unmatched level of experience

Di has an unmatched level of experience in the salon and hair industry. Specialising in customer service and relations, Di is always there for our members, and can answer almost any question about the business.

Sophie Lawrence

supporting our members

Sophie co-ordinates our larger 3∙6∙5 conferences whilst supporting all of our other courses. Her background in both education and the beauty industry is perfect for supporting our members.

Victoria Palfreeman

support and advice

With a career spanning 15 years in the industry, Victoria returned to the team in March 2018. She focuses on new business with Salon Management Masterclass and coached at Business Builders and in-salons. She promotes the fundamental product of our club, the 5-Step recipe.

Katie Rawlings

personalised marketing

As the newest member of the team, Katie joins us to plan and co-ordinate the 3·6·5 Business Builders. She is also your key contact for your 3·6·5 personalised marketing material orders. Her combined experience of both administration and dramatics give her the perfect foundation for superb customer service and meeting and greeting with all our lovely members.

Nicola Pearce

pr and marketing

Nicola has a background in business commerce and over a decade of experience in marketing. She supports the 3·6·5 team with offline and digital marketing requirements including social media, member communication and event materials. 

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