3∙6∙5 is spearheaded by Ken West, a lifetime member and respected industry expert.
Ken is not only Director of 3∙6∙5 Education – he has been part of the club for over 25 years as a Salon Owner himself.
He has faced many of the common struggles that salon owners like you, may have experienced, or be struggling with right now and dealt with these using the advice and guidance of 3∙6∙5.
Ken has been coaching salon owners for over a decade and is passionate about raising standards across the industry and his values underpin those of 3∙6∙5. These values inspire high quality course content and inspirational coaching; fun and motivational member events and ongoing dedicated office support.
When you join us at 3∙6∙5 Ken presents many of your courses, along with our highly credible team of expert salon coaches. Ken also regularly speaks at 3∙6∙5 events. He is fun and approachable and his breadth of knowledge can help you look at your challenges differently. Ken’s credibility has led to him contributing to trade titles such as Hairdressers Journal and Salon Business and he now writes a monthly column in Creative Head. Ken has also presented across both the US and the UK and regularly speaks at the renowned Salon Smart event.
Meet the Team
unmatched level of experience
Di has an unmatched level of experience in the salon and hair industry. Specialising in customer service and relations, Di is always there for our members, and can answer almost any question about the business.
Em is the technical expert for the team, with expertise in salon and POS systems. Able to give specialist advice and guidance, Em is committed to maximising the results you can achieve from your time with your information system.
support and advice
Tracey co-ordinates our Salon Management Masterclass course and liaises with salon owners guiding you through the benefits of the club and how you can book onto the masterclass. She is focused on ensuring the best for members and provides support and advice for you.
supporting our members
Sophie co-ordinates our larger 3∙6∙5 conferences whilst supporting all of our other courses. Her background in both education and the beauty industry is perfect for supporting our members.
Lauren’s administration skills and hairdressing knowledge are perfectly matched to her role in 3∙6∙5 where she plans and co-ordinates the 3∙6∙5 Business Builders ensuring they run smoothly. Lauren is our member contact for 3∙6∙5 personalised marketing materials.